❓ Frequently Asked Questions
Got questions? We've got answers.
Everything about repairs, buying and selling devices, cell service, and financing — search below or browse by topic.
Repairs
What types of repairs do you offer?
We handle screen replacements, battery replacements, charging port repairs, camera repairs, water damage, software and hardware troubleshooting, and data recovery — on phones, tablets, laptops, and game consoles.
Do you repair all phone brands?
Yes — we repair all major brands including Apple, Samsung, LG, and more, along with tablets, laptops, and game consoles.
How long does a typical repair take?
Most repairs like screen and battery replacements take about 60 minutes. More complex repairs, like back glass replacement, can take a few hours. We'll give you an exact timeframe when you drop off your device.
Do you offer a warranty on repairs?
Yes — every repair comes with a 14-day warranty covering both parts and labor. If anything goes wrong with the repaired component in that window, we'll fix it at no extra cost.
Do you check my device before and after the repair?
Yes. We run a full diagnostic before starting any work to confirm what's actually wrong, and we're happy to do this for free even if you're not sure what the issue is. After the repair, we test everything — screen, cameras, buttons, speakers, charging, and connectivity — before handing your device back.
Are the replacement parts original or OEM quality?
We use high-quality OEM-grade parts that meet or exceed original specifications, so you get reliable performance and durability.
Will my data be safe during the repair?
We don't access, modify, or delete any data on your device during a repair. That said, we always recommend backing up your device beforehand — we can't be responsible for data loss from pre-existing issues, and some repairs (like motherboard work) can occasionally affect stored data.
Can you unlock my phone?
Yes, we offer unlocking services for most models, so your phone can work with any carrier instead of just the one it's locked to.
What should I do if my phone won't turn on?
Bring it in for a free diagnostic. It could be a battery issue, a charging port problem, or a software malfunction — we'll figure out exactly what's going on before recommending a fix.
Are your technicians certified?
Yes, every technician is trained and certified in device repair, so your device is in expert hands.
Do you offer same-day repairs?
Yes, for most issues — screen replacements, battery replacements, back glass, and most major and minor repairs are typically completed same-day.
Shop Phones · Cash for Phone
Do you sell used phones?
Yes — we carry certified pre-owned phones. Every device is tested and verified before it goes up for sale, so you can buy with confidence.
Do you buy used phones?
Yes! Bring your device in and we'll assess its value based on its condition, then offer you cash on the spot. You can also get an instant estimate first using our Cash for Phone tool before you come in.
Do you sell phone accessories?
Yes — cases, chargers, cables, screen protectors, and more. Selection varies by location.
Cell Service
Can you help me activate a new phone or plan?
Yes — we handle activations for the carriers we work with and can walk you through the whole process, whether you're setting up a new number or porting an existing one.
Can you help me set up my new phone?
Yes, we can assist with full phone setup — transferring your contacts and data, setting up accounts, installing apps, and making sure everything works before you leave the store.
Financing & Payment
Can I finance my phone or repair?
Yes! We work with three financing partners — Acima, American First Finance, and Approve.me — plus in-store layaway with no interest and no application. See the full breakdown on our Financing page.
What payment methods do you accept?
In-store we accept cash, credit and debit cards, and any of our financing options. For phones bought on our website, we accept credit and debit cards, Apple Pay and Google Pay.
Do I need good credit to be approved for financing?
No. Our financing partners look primarily at income and banking history rather than a traditional credit score, so approval is possible even with limited or poor credit.
Store & Support
How do I schedule a repair?
You can schedule by visiting any store, calling your nearest location, or using our website. For urgent repairs, walking in is usually fastest — we'll prioritize your device based on availability.
What are your store hours?
Hours vary by location. Check the Locations page for your nearest store's exact hours, phone number, and directions.
How many locations do you have?
13 locations across Texas, with more on the way. Use the location finder on our Contact page to find (and get directions to) the one closest to you.
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Still have a question?
Our team can answer anything specific to your device or your nearest store.